General
Switch To option
Within certain roles you have the ability to switch to other profiles. This gives you the option to see what they would see when logged in. This feature may help with password resets, guiding them into certain areas for training, as well as updating ...
Best Practices Regarding Geolocation Issues
There are a number of factors that can influence or cause issues regarding geolocation tracking. Being that this functionality in our system is largely provided by Google, not to mention the variance among users' devices (i.e., how old the device is, ...
Adding Mileage Reimbursements
Here is some information on how caregivers can add mileage claims on their punchcard, as well as, how admin/accountants can add mileage claims via clients' invoicing. Mileage Claim - Caregiver's Punchcard Preface: If the Site Setting "Enable ...
Staff - Mobile App Login Tips & Features
It is quite common for Caregivers to use our Smartcare mobile app. Here are some tips for logging into the app and some of the basic features on the app for Staff! Logging into the App 1) First, you need to download the app. If using iOS (Apple ...
Interacting With a Shift on the App for Staff
Many of our agencies make use of our mobile app for caregivers to be able to clock in/out, complete tasks, etc., when scheduled for a shift. Below are some helpful tips regarding interacting with a shift on the mobile app for staff members. ...
Updating Credentials
Personal Profiles should be updated to reflect the changes in a caregiver’s life. Editing the “Credentials” section is necessary when changes are made to your credential information. Follow the steps below to change your credential information. ...
Location error messages
Summary of issue: If a caregiver is using an Android device and receives the below error message when attempting to clock in or clock out. This is occurring because the location for the main phone settings is turned off, but the location for the ...
Self-Serve Staff Password Reset
Caregivers and Staff are able to request password resets without the need of their managers. This is beneficial for many situations including onboarding and shifts outside of office hours. To do so follow the steps: 1. Go to the smartcare url for the ...