Location error messages

Summary of issue:

If a caregiver is using an Android device and receives the below error message when attempting to clock in or clock out. This is occurring because the location for the main phone settings is turned off, but the location for the Smartcare app turned on. Instruct the customer to access the main settings on their device. Search for Location. Turn the location in the ON position in the main settings. Also, make sure they check the location permissions for the Smartcare app make sure it's marked Allow only while using the app. It is also good to make sure the Precise location is marked on for the best location detection. (see screenshots below)

Error message when trying to clock in or out (Android only)

 

Phone settings to make sure location is marked on. 

 

Smartcare app location settings. Make sure they are on, also good idea for precise location to be marked on as well. 

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