There are a number of factors that can influence or cause issues regarding geolocation tracking. Being that this functionality in our system is largely provided by Google, not to mention the variance among users' devices (i.e., how old the device is, how well it functions, cell phone service provider, overall cellular/Internet connection of the area, etc.), our troubleshooting options are limited. However, we do have some recommended best practices to help resolve and/or prevent your agency from experiencing geolocation issues:
1) Make sure the client's address in Aaniie has been verified.
2) Ensure the client's address is spelled correctly
2a. The address cannot be in all caps or all capitalized
2b. NE should be NE and not spelled out as northeast, etc.
3) Make sure your location permissions are shared with the Smartcare app (or browser if using your browser).
3a. Enable Precise Location settings for the app in your phone settings
4) Try using cellular data if using Wifi (or try using Wifi if experiencing this issue while using cellular).
5) If inside of a facility or client's home, try clocking in/out outside of the building.
6) If you know the client's location doesn't have stable Internet connection, use the offline mode of the app (make sure the shift is downloaded on the app prior to traveling to the client's location).
7) Make sure your phone's operating system has the most recent update.
8) Restart your phone if the issue persists.
9) Try using another device (i.e., tablet, laptop, desktop, etc.,).
10) Try using Telephony (the service that allows one to clock in/out by calling your agency's Telephony phone number).