Clock in issues regarding location

Clock in issues regarding location

When a caregiver is clocking into a shift and receives a similar error shown below you may need to make sure the client's address has been verified in their profile. 



This error is centered around the site setting around the Geolocation Perimeter. If you have this setting checked with an amount of miles or feet and the location is not verified or if the caregiver does not have their location turned on with their device they will receive an error when clocking in. 



How to verify client's address:
  1. Access the client's profile double check the client's address and make sure it spelled correctly and is the exact address.
  2. After verified in the Priority Info section click the pencil next to the City, State, Zip code field.

  1. Click the orange pin and this will bring you to the Google Maps and you can zoom in and out and pick up the pin and make sure to place it at the accurate address location. Select, Looks Good when pin placed correctly. 

  1. You will then see the address has been verified in the client's profile. 



NOTE: if the caregiver still has an issue with the location after this you may need to consider the distance you have in your GEO location setting. As well as make sure they have their location turned on with their app or browser. 



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