Cases: Enabling and Accessing Cases

• Related Articles

• Cases: Open Case settings and options

  Attached is the PDF onCases: Open Case settings and options

• Cases: Creating and Searching Cases

  Attached is the PDF on Cases: Creating and Searching Cases

• Custom Filters

  See below tip sheet on directions for Custom Filters https://docs.google.com/document/d/1pi0JFn_w9_DswAV4tTWWtCQEJ_YPLSfJejCutkccv58/edit?usp=sharing

• Planned Downtime Preparedness Recommendations

  See attached PDF tip sheet on how to prepare of upcoming system downtime.

• Telephony Navigation

  See attachement for Tip Sheet regarding Telephony Navigation.