Planned Downtime Preparedness Recommendations
See attached PDF tip sheet on how to prepare of upcoming system downtime.
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Login Assistance (Staff)
To assist a staff member who is having trouble logging in to SMARTcare, use the steps below: 1. Visit the IP Management section to identify the login problem. Menu>Resources>IP Management 2. Scroll down to the table labeled Login Attempts. 3. ...
Login Assistance (Client)
To assist a client who is having trouble logging in to SMARTcare, use the steps below: 1. Visit the IP Management section to identify the login problem. Menu>Resources>IP Management 2. Scroll down to the table labeled Login Attempts. 3. Identify the ...
Driving Directions
The Driving Directions section allows for easy navigation and directions for driving from one person’s location to another. This is usually used so caregivers can receive directions to the houses of their clients. To learn more about using the ...
Cases: Creating and Searching Cases
Attached is the PDF on Cases: Creating and Searching Cases
Telephony Navigation
See attachement for Tip Sheet regarding Telephony Navigation.