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• Cases: Open Case settings and options

  Attached is the PDF onCases: Open Case settings and options

• Cases: Creating and Searching Cases

  Attached is the PDF on Cases: Creating and Searching Cases

• CareAcademy Integration

  The integration includes functionality to view enrolled staff’s status of CareAcademy courses. Please follow the link to view the tip sheet regarding how to set up integration between Smartcare and CareAcademy: ...

• Planned Downtime Preparedness Recommendations

  See attached PDF tip sheet on how to prepare of upcoming system downtime.

• Login Assistance (Client)

  To assist a client who is having trouble logging in to SMARTcare, use the steps below: 1. Visit the IP Management section to identify the login problem. Menu>Resources>IP Management 2. Scroll down to the table labeled Login Attempts. 3. Identify the ...