Cases: Creating and Searching Cases

• Related Articles

• Cases: Open Case settings and options

  Attached is the PDF onCases: Open Case settings and options

• Cases: Enabling and Accessing Cases

  See PDF attachment titled: Case Notes: Enabling and Accessing Cases

• Planned Downtime Preparedness Recommendations

  See attached PDF tip sheet on how to prepare of upcoming system downtime.

• Custom Filters

  See attached tip sheet on directions for Custom Filters

• Telephony Navigation

  See attachement for Tip Sheet regarding Telephony Navigation.