Client Password Reset

Client Password Reset

To reset a client's password, go to Menu/Clients/Client Management and find the client whose password you want to reset. 

On their listing, click on the picture to the left of their name to go into their profile.

Click Priority Info to open up that section.

Hover over the password field and click on the pencil icon that appears.

Enter the new password in the Password field and then again in the Confirm Password field and click "Save".

    • Related Articles

    • Client Representative Password Reset

      To initiate a password reset for a client representative, go to Menu/Clients/Representative Management and find the client representative whose password you want to reset.  On their listing, click on the + to the left of their name and picture to ...
    • Handout: Client App Install, Login & User Guide

      Please download the word document to add your agency URL and make edits based on your agency settings. Email or print this document to give to clients and/or family members. To view the login & user guide for the web version family portal, click ...
    • Handout: Client or Family Portal Login and User Guide

      Please download the word document to add your agency URL and make edits based on your agency settings. Email or print this document to give to clients and/or family members. To view and download the mobile app handout for clients, click here. Family ...
    • Client Portal Usage

      Please see the attached PDF or below for instructions on how Clients and Representatives can use the Client Portal. How To Use The Client Portal Instructions on how Clients and Representatives can access the Aaniie Care information that pertains to ...
    • Add New Client

      Want to keep track of all your clients within Aaniie? Not a problem. To add a client in Aaniie, follow the steps below: Using the Menu dropdown at the top right of the screen, hover over Clients. Within the Clients dropdown, select Client Management. ...