Please download the word document to add your agency URL and make edits based on your agency settings.

Email or print this document to give to clients and/or family members. To view the login & user guide for the web version family portal, click here.

Client App Installation, Login & User Guide

Welcome to [Agency Name] & Family Mobile App

The Family Mobile App helps you stay connected with your care team and loved one from anywhere. Using the app, you can view schedules, communicate with your agency, access important documents, view memories, and more.

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Step 1: Download the App

Aaniie was rebranded in 2023 and was previously known as SmartCare Software. The mobile app may still appear as The SMARTcare App in your device's app store.

1. Open the App Store (iPhone) or Google Play Store (Android).

2. Search for The SMARTcare App.

3. Download and install the application.

Step 2: Set Up Your Password

When your account is created, you will receive a Welcome Email from your agency. 

1. Open the email.

2. Select the password setup or password reset link.

3. Create your password.

4. Return to the SMARTcare App.
   

Step 3: Log Into the App

1. Open the SMARTcare App.

2. Allow notifications when prompted.

3. Enter our Agency Portal: [add your agency portal name here]

4. Enter your Username or Email Address.

5. Select Save.

6. Enter your Password.

7. Select Sign In.

Tip: If you receive an error message, double-check your portal name, username, and password before trying again.

Using the Family App

Once logged in, you will have access to various features.

View Scheduled Visits

The Schedule section allows you to view upcoming caregiver visits and service appointments.

You can:

• View upcoming scheduled visits

• See caregiver assignments

• Review visit dates and times

• Stay informed about your care schedule

Open Shifts

The Open Shifts section allows you to view visits that are currently available for assignment.

You may be able to:

• See unfilled visits

• Review available dates and times

• Request coverage when enabled by your agency

Messages

The Messages section allows you to communicate directly with your agency.

You can:

• Receive updates from agency staff

• Send messages to your care team

• Respond to agency communications

• You’ll also receive a push notification when a message has been sent to you.

Memories

The Memories section allows you to view and share special moments.

You can:

• View photos uploaded by caregivers

• Upload photos to share with your care team

• Stay connected with your loved one's daily activities

Caregiver Ratings

The Caregiver Rating feature allows you to provide feedback regarding your care experience.

You can:

• Rate completed visits

• Share feedback about caregivers

• Help your agency maintain high-quality care

Documents

The Documents section provides access to files shared by your agency.

You may be able to:

• View important care documents

• Access service agreements

• Review assessments and care plans

• Download shared files

Notifications

To ensure you receive important updates, we recommend enabling notifications for the SMARTcare App.

Notifications may include:

• New messages

• Schedule updates

• Visit changes

• Agency announcements

Need Assistance?

If you have questions or need help accessing the app, please contact:

Agency Name: ______________________________

Phone: ____________________________________

Email: _____________________________________

We're happy to help