TriWest Veterans Affairs Claims Setup

TriWest Veterans Affairs Claims Setup

This guide walks you through setting up and submitting electronic billing (eBilling) so claims can be generated and submitted successfully.


1. eBilling Integration

  • Once enabled by support, you’ll be able to create claims in Payer Invoicing in Menu → Accounting → Payer Invoicing and view the Claims Table in Menu → Accounting → Claims.


2. Payer Setup

For each payer you bill: 

  • Go to Menu → Clients → Invoicee → Add Payer.

  • Enter:

    • Name (e.g., TriWest - HHA, TriWest - Respite, etc.)

    • Email Address

    • Address

    • Select Multi-Client Invoices

    • Invoice Preference = Email

  • Save.

    • Select the Calculator Icon

    • Enter the Payer ID (e.g. TWVACCN - as required by clearinghouse).


3. Client Profile Requirements

For each client:

  • Full Name

  • DOB

  • Address

  • SSN

  • Place of Service = 12.Home

While still in the client profile,  Accounting Section:

  • Add payer in Client/Invoicee Attachments

  • ICD-10-CM Diagnoses

    • Only Primary Diagnosis is needed

  • Billing Code Config

    • Create an entry for all of the services that this patient has been authorized to receive (e.g. G0156)

      • Billing Codes can be created in MenuClientsBilling Codes

    • Select Code Pointer 1

    • Enter Taxonomy Code

    • Unit Rate = Shift Rate Based Units (Billed in 15-minute increments)

      • Note: If you anticipate providing the same service twice in the same day for the same patient, be sure to create a second billing code with the (+2) extension (e.g G0156 (+2)) and include ‘76’ in the 1st modifier field, or as an alternative, reach out to support to turn on functionality to combine same-day shifts by billing code on claims. 

  • Subscriptions

    • Select the Invoicee/Payer

    • Claim Creation Preference = One Claim Per CPT Code

    • Select Client is Subscriber & enter in their ICN or type the word ‘ssn’

    • Check both boxes in Legal

  • Payer Priorities

    • Create a payer priority for each Payer

    • Enter Authorization Begin and End date

    • Pays For = Shifts

    • Matching Billing Code - Select Billing Code or Multiple that the payer is responsible for (e.g., G0156 & G0156 (+2))

    • Enter Authorization Number


4. Service Rates

  • In Accounting → Client Fees, assign the Unit Rate for each billing code.

  • Remove hourly rate if not used.

  • Example: G0156 = $9.75 per 15 minutes.


5. Scheduling for Billing

  • All visits on the Scheduling Dashboard must have:

    • Billing Code applied.

    • Unit Fee Rate assigned.

  • Use Bulk Actions in the Scheduling Dashboard to apply billing codes or rates to multiple visits.


6. Claim Generation

  • Go to Menu → Accounting → Payer Invoicing.

  • Create the Billing Period.

  • Generate the Invoices for selected clients

  • In the Actions Column, hover your mouse on the action icons and select Prepare Claims

  • Review Claims

  • Select Submit All Claims.


7. Review Submitted Claims

  • MenuAccountingClaims

  • Use search filters to quickly find claim submissions.

  • Manually Fail claims to resubmit by selecting the red circle icon

    • In Payer Invoicing, when resubmitting already paid or partially paid claims, select the claim and select This is a corrected claim to enter the last paid claim number

      • Claims that were never paid do not require the corrected claim box to be selected; they can be sent as a brand new claim by selecting ‘I have reviewed the contents of this claim in full and verify that all the information is correct’ or ‘Submit All Claims


✅ Once these steps are complete, your eBilling workflow is ready: Visits → Claims → Clearinghouse → Payer.


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