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Why the arrow to "Return Funds" is sometimes accessible and sometimes not in the TransNational Transaction page. 

** Also note, “Return Funds” is not a function to “REFUND” the money back to the clients preferred payment method. It is only to put the amount back on the invoice in Smartcare. To complete a “REFUND” you must go into TransNational and refund the money through their portal. Once that process is complete, go into the Smartcare TransNational page and then click the “Return Funds” icon to put the amount back on the invoice from which it came.   

Statuses such as "Late Return" and "Pending Settlement" are such a case that the option to "Return Funds" is not available. The "Late Return" status is often linked to the following:  In the context of ACH (Automated Clearing House) transactions, a "late return" refers to a situation where an ACH transaction is returned or rejected by the receiving bank or financial institution after a delay or outside the typical processing timeline. ACH transactions are electronic funds transfers that can be used for various purposes, including direct deposits, bill payments, and business-to-business payments. Late returns for ACH transactions can occur for several reasons:

Insufficient Funds: One of the most common reasons for a late return is when the account from which the funds are being withdrawn (the originator's account) does not have sufficient funds to cover the ACH transaction. In such cases, the receiving bank may initially accept the transaction but later return it when the account has insufficient funds.

Account Closed: If the recipient's bank account has been closed or is no longer active, any ACH transactions sent to that account will be returned. This can result in a late return if the closure of the account is not immediately known.

Invalid Account Information: ACH transactions can be returned if the account number or routing number provided in the transaction is incorrect or invalid. This can sometimes lead to delays in processing.

Authorization Issues: If the ACH transaction lacks proper authorization from the account holder, the receiving bank may return it. Authorization issues can include revoked permissions or expired authorizations.

Bank Holidays and Weekends: ACH transactions typically follow specific processing schedules, and they may not be processed on weekends or bank holidays. If a transaction is submitted on a non-business day, it may experience a delay.

Processing Errors: Sometimes, errors in the ACH transaction data or processing errors by financial institutions can lead to late returns.

Late returns in ACH transactions can have consequences for both the originator (the party initiating the transfer) and the receiver (the party expecting the funds). The originator may need to investigate the reason for the late return and correct any errors or issues before resubmitting the transaction.  In which case as the transaction has not cleared for any of the above reasons, it will not allow you to "Return Funds" through the Transnational Transactions page. The receipt will need to be removed from Payer Invoicing if it has been verified that the transaction has failed. It is best to verify through the Transnational Portal / Bank Statements to verify no funds have actually been transferred.