Caregiver Rewards - Setup and Navigation
Caregiver Rewards Set-Up and Navigation
Aaniie's Caregiver Rewards tool is a great way to gamify caregiver tasks by offering incentives, rewarding them for a job well done and improving caregiver retention.
Enabling Caregiver Rewards
Before setting up Caregiver Rewards, you must enable the function in Settings.
1. Navigate to the Menu and select Settings > Site Settings.
2. Under the Caregiver Rewards section, select Enable Caregiver Rewards Program.
3. Note: Do NOT select Go Live with Caregiver Rewards until set up is complete!
4. Select Save Settings.
Setting up Notifications for Managers
It is helpful for managers to receive notifications when caregivers redeem awards, badges, or points.
5. Navigate to Menu > Settings > Email Notifications.
6. Under Caregiver Rewards Notifications, enter in the name(s) of the managers to receive each notification.
7. Select Save.
Managing Rewards
To manage Caregiver Rewards, navigate to Menu > Staff > Caregiver Rewards. Here you can control the Rewards you offer, Status Levels, Triggers that earn rewards, awards for Active Staff, and Reward Redemptions.
1. Manage Status Levels
Status levels are optional levels that can be set up for Caregivers to achieve. They define the percent multiplier your Caregivers will receive per level up.
Note: Status multipliers are a great way to reward caregivers for staying with your organization!
Status Levels are preloaded, but you can edit them to best fit your agency by clicking the orange pencil icon.
Status Level Multiplier Example
Each of these Caregivers takes a shift worth 50 points when completed.
(Percentage multipliers are rounded up when not a whole number. EXAMPLE: 25% of 50 is 12.5. Aaniie rounds this up to 13 points.)
Caregiver 1 — Status Level: Silver | Points: 50 | Actual: 50
Caregiver 2 — Status Level: Gold | Points: 50 | Actual: 55
Caregiver 3 — Status Level: Platinum | Points: 50 | Actual: 63
Caregiver 4 — Status Level: Diamond | Points: 50 | Actual: 75
2. Manage Rewards
To add new Rewards, expand the Rewards bar and select the pen/pad icon to begin creating the reward.
Fill out the reward fields:
• Enter the Name of the reward (ex: Best Buy Gift Card)
• Enter Points Required
• Enter Dollar Value
• Enter a Description of what the reward is (optional)
• Enter a Logo — there are 20 preloaded logos. Click Upload New Logo to add a custom one (transparent or white background required). Adding a Logo is optional.
• Click Save when complete.
3. Manage Badges
Badges can be added as an additional form of recognition for your caregivers. There are many options to choose from that will create endless options of Badge varieties that caregivers will strive to earn.
• Select the pen/pad icon on the Badges bar to create new badges.
• Enter a Name, Description, and Message for the Recipient for the badge.
• Note: The Message will be sent as a push notification and an email when the Badge has been achieved. (This must first be enabled in Site Settings.)
• Select Shape to customize the badge.
• Once you have selected a Shape, you will be able to customize the Color.
• Once you have selected a Color, you will be able to customize the Ribbon.
• Add an icon to the Badge by selecting Icon.
• Customize the Badge by entering Badge Text and Ribbon Text.
• Click Save when complete.
4. Manage Triggers
Triggers are the actions that will tell Aaniie which shift qualities will add points to a Caregiver and how many points each shift quality is worth.
Click the pen/pad icon on the Triggers bar to add new triggers.
• Click in the Trigger field and select a trigger from the menu.
• Enter a Point Value for when this trigger occurs.
• Click Save when complete.
5. Manage Active Staff
In the Active Staff section, you can track Caregiver points and manually remove or add points or badges.
Note: Caregivers CAN view all points and badge history.
• To add Reward Points: Click the + icon in the Actions column. Enter points, context, and a note (all required). Click Save.
• To add Badges: Click the badge icon in the Actions column. Select the badge from the dropdown, enter a Note (Subject) and Message (Body). Click Save.
• To remove points: Click the "-" on the right side of their name. Enter points to remove, a reason, and a note (all required). Click Save.
• To view full history: Click the View History icon to the right of the + and - icons. This generates a complete list of points earned, revoked, and redeemed.
6. Manage Reward Redemptions
Use this section to track Caregiver Redemptions and mark when you pay them.
An empty checkbox under Processed means the reward has not been processed on the manager's end.
When you receive an email that a caregiver wants to redeem a gift and you pay them out, click the checkbox. A pop-up dialog asks you to confirm the redemption. Aaniie recommends you note how the gift was sent or received. Click Confirm when complete.
Going Live with Caregiver Rewards
When your Caregiver Rewards setup is complete, you can go live.
Note: Check ALL settings before going live.
8. Go to Menu > Settings > Site Settings and scroll down to the Caregiver Rewards section.
9. Select Go Live with Caregiver Rewards. Your program is now live!
Note: This may be a good time to review your Site Settings and Notifications enabled.
• Show Leaderboards: Staff can see the points and badges leaderboards on their MyAaniie page and in the mobile app.
• Enable Reward Points for Applicants and Leads: Enables Hiring Bonus Points and Points During Hiring Process triggers.
• Show Applicants Their Rewards: Applicants can see their current points, redeemable rewards, and status level when signed in. They cannot redeem until hired.
Caregiver Rewards Tips
10. Accountant and staff management roles see Caregiver Rewards on their KPI dashboard.
11. Staff Manager roles WITH Caregiver Rewards privileges turned on will only see Caregiver Rewards within their Menu options.
12. Every 6 hours, Aaniie checks shifts from the last 12-hour span and updates points if necessary.
13. Points are added after clock out.
14. You must manually adjust points if a shift is edited 12+ hours after clock-out.
15. Create a Redemption Message for Caregivers that will pop up when a caregiver redeems a reward. (Available at Menu > Staff > Caregiver Rewards.)
Caregiver Rewards Leaderboards
A little bit of friendly competition can motivate almost anyone. With Caregiver Reward leaderboards, you will create a team environment that sees and recognizes the effort your employees put in to contribute to the mission of your organization.
• Enable Show Leaderboards in Site Settings.
• Navigate to your MyAaniie page — you will see Leaderboard listed under Rewards.
• Available on the app or desktop, filtered by calendar year or all-time.
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