Knowledge Base
My Aaniie Care
Information pertaining to the widgets on the Aaniie Dashboard.Clients
Information and Updates pertaining to the client section of Smartcare.Staff
Information pertaining to the staff section in Smartcare.Scheduling
Information pertaining to the scheduling area in Smartcare.Accounting
Information pertaining to the billing area of Smartcare.Aaniie Payroll
Information pertaining to Aaniie PayrollCommunication
Information pertaining to Messaging in Smartcare.Resources
Information pertaining to Resources in Smartcare.Settings
Smartcare Site SettingsTraining Materials
Materials to help get onboarded with Aaniie and train your staff members.
Recent Articles
Regenerating an Invoice After a Write-Off (Prior Billing Period)
When This Is Needed If a write-off is applied after an invoice has already been generated, the invoice will not automatically update to reflect that write-off. This results in: Invoice PDF not showing the write-off Remaining balance that should be $0 ...Disable Deletion of Shifts and Open Shifts
A two-part site setting has been added that allows you to completely turn off the ability for deletion of shifts and/or open shifts. This allows you to restrict the ability for users to delete shift and open shifts. Contact support if you would like ...Client Representatives access to view Client Invoices
Permission for Client Representatives, to view and download client invoices on their portal access without needing payer priority status. Representatives can only download invoices with no other actions permitted. How to enable the option in Client ...Exempt Client From Geolocation Perimeter
This would be helpful if you have a Client that staff may clock in for Office or Admin duties. If your GEO location perimeter is required to be within a certain distance this may cause issues for staff at clock in. You can now exempt those clients so ...How to Onboard New Hires into Payroll
Document is attached and available to download for office use. How to Onboard New Hires into Payroll All employees must have a staff profile in Aaniie in order to be added to Aaniie Payroll. Once the employee has a staff profile, these sections will ...
Popular Articles
Punchcard Tasks
When you are clocking out on your punchcard it may ask you to confirm all of the tasks you did during the shift. This may seem daunting at first but it is quite easy if you follow the steps below. Navigate to the punchcard through ...Caregiver App Install & Login - Handout
Attached is a handout that you can provide your caregivers that will guide them through how to install and login to the Aaniie App.Telephony Not Working
If the telephony number is called and the call does not go through, go to Menu/Settings/Site Settings and, in the "Punchcards" section, check the "Disable Telephony Punchcard" setting. It must be unchecked in order for telephony to work.Manager Facing - Aaniie Caregiver App Training Guide
Attached is a pdf guide that you can provide the team member(s) in charge of training your caregivers how to use the Aaniie App. Also, located in the Training Material section of the Knowledge Base, it is recommended that you also use: The Caregiver ...Aaniie Caregiver App Training Video
Attached is an MP4 video that you can upload into the documents section, that way your caregivers have access to view it in their app.