Recent Articles
Reprocess a Payment After a Payment Has Been Canceled or Returned
Reprocess a Payment After a Payment Has Been Canceled or Returned Overview If a payment has been canceled or returned, you can reprocess it by removing the original receipt, deleting the invoice, regenerating the invoice, and then processing the ...
Caregivers Submitting a Client Incident Report
Caregivers Submitting a Client Incident Report Overview Caregivers can submit incident reports directly through the Aaniie web portal. At this time, incident reports cannot be created using the mobile app. Instead, caregivers must log into their ...
Modifying Invoice Address Header and Mail To Information
Modifying Invoice Address Header and Mail To Information Overview The address and contact information displayed on invoices is controlled through your Site Settings. This includes both: The agency address displayed in the invoice header. The Mail To ...
Locking and Unlocking a Billing Period in Payer Invoicing
Locking and Unlocking a Billing Period Summary Learn how to lock or unlock a billing period from the Payer Invoicing screen. Locking a billing period helps prevent further edits to invoices within that period until it is unlocked. Navigate to Payer ...
Using the Scheduled Shifts Report
Using the Scheduled Shifts Report Overview The Scheduled Shifts Report provides a comprehensive view of all scheduled shifts within a selected date range. It is a valuable tool for investigating missing shifts, auditing scheduling activity, ...
Popular Articles
Punchcard Tasks
When you are clocking out on your punchcard it may ask you to confirm all of the tasks you did during the shift. This may seem daunting at first but it is quite easy if you follow the steps below. Navigate to the punchcard through ...
Staff Handout: Caregiver App Install & Login
Attached is a handout that you can download and provide your caregivers that will guide them through how to install and login to the Aaniie App. Caregiver App Install & Login Guide Purpose This guide helps caregivers download, install, and log into ...
Telephony Not Working
If the telephony number is called and the call does not go through, go to Menu/Settings/Site Settings and, in the "Punchcards" section, check the "Disable Telephony Punchcard" setting. It must be unchecked in order for telephony to work.
Manager Facing - Aaniie Caregiver App Training Guide
Aaniie Caregiver App Training Guide for Managers Overview This guide is designed to help agency managers train caregivers on how to use the Aaniie Caregiver App. By following this training process, caregivers will gain hands-on experience with the ...
Aaniie Caregiver App Training Video and Tip-Sheet
Aaniie Caregiver App: Installation, Login, and Punch Card Basics Tip Sheet Overview The Aaniie Caregiver App allows caregivers to: View scheduled shifts Clock in and out Complete tasks Enter shift notes Capture signatures View client information ...
Information pertaining to the widgets on the Aaniie Dashboard.
Information and Updates pertaining to the client section of Smartcare.
Information pertaining to the staff section in Smartcare.
Information pertaining to the scheduling area in Smartcare.
Information pertaining to the billing area of Smartcare.
Information pertaining to Messaging in Smartcare.
Information pertaining to Resources in Smartcare.
Smartcare Site Settings
Materials to help get onboarded with Aaniie and train your staff members.